Privacy Policy

Last updated: 3 October 2026

Medihab Ltd (“Medihab”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we may share it with and the rights you have under UK data protection law.

1. Who we are

Medihab Ltd is responsible for the personal information described in this Privacy Policy.

For questions about this policy or to exercise your data protection rights, please contact:

Medihab Ltd
Email: info@medihab.co.uk
Website: medihab.co.uk

2. Information we may collect

Depending on how you interact with us, we may collect and process information including:

• your name;
• billing and delivery addresses;
• email address;
• telephone number;
• account and login information;
• products you purchase or enquire about;
• order and transaction history;
• delivery information;
• quotations and sales enquiries;
• warranty registrations;
• customer service and support enquiries;
• service history where applicable;
• returns, refunds and complaints;
• VAT-relief declarations and information you provide to support eligibility;
• marketing preferences and communications with us;
• information provided through forms on our website; and
• technical information about your use of our website, such as browser, device and cookie information.

We do not normally receive or store your complete payment-card details. Payments may be processed on our behalf by third-party payment providers.

3. How we obtain your information

We normally obtain personal information directly from you when you:

• purchase or enquire about a product;
• request a quotation;
• create an account;
• contact us by telephone, email, website form or another communication channel;
• register a warranty;
• request support or after-sales service;
• complete a VAT-relief declaration;
• subscribe to marketing communications; or
• use our website.

We may also receive information from third parties where appropriate, for example delivery providers, payment providers, sales partners, manufacturers or suppliers where this is necessary to deal with an order, enquiry, warranty or service request.

4. Why we use your information

We may use your personal information to:

• respond to enquiries and provide quotations;
• process and fulfil orders;
• arrange payment and delivery;
• create and administer customer accounts;
• provide customer service and after-sales support;
• administer warranties and warranty registrations;
• deal with returns, refunds and complaints;
• maintain appropriate records of purchases and customer service;
• administer VAT relief and maintain legally required records;
• prevent fraud and protect our business and customers;
• maintain and improve our website, products and services;
• communicate important information about an order, account, warranty or service;
• comply with our legal, regulatory, tax and accounting obligations; and
• send marketing communications where we are permitted to do so.

5. Our lawful bases

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely upon:

Contract – where processing is necessary to provide a quotation, process an order, deliver products or otherwise perform our contract with you.

Legal obligation – where we must process or retain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where processing is reasonably necessary for operating and improving our business, providing customer service, protecting our systems, preventing fraud or maintaining appropriate business records, provided those interests are not overridden by your rights.

Consent – where you have specifically agreed to particular processing, such as certain forms of electronic marketing or use of non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

6. VAT-relief information

Where you claim VAT relief, we may collect information necessary to administer the declaration and demonstrate that the relevant legal requirements have been met.

Some information provided for VAT-relief purposes may relate to a health condition or disability and may therefore receive additional protection under data protection law.

We use this information only where necessary to administer VAT relief, comply with our legal obligations and maintain appropriate records.

7. Payments

Payments may be processed using third-party payment providers.

These providers may process information necessary to authorise and complete your payment and may act as independent data controllers for some of their activities.

Medihab does not normally receive or retain your complete payment-card number or security code.

8. Marketing

We may send information about Medihab products, services or offers where you have consented or where applicable law otherwise permits us to do so.

You can stop receiving marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us.

Stopping marketing communications will not prevent us from contacting you about an existing order, account, warranty, service request or other necessary customer-service matter.

9. Who we share information with

We do not sell your personal information.

Where necessary, we may share relevant information with organisations that help us provide our products and services, including:

• payment processors;
• delivery and courier companies;
• manufacturers and suppliers;
• warranty and service providers;
• website, hosting and IT providers;
• email and communications providers;
• analytics providers where permitted;
• accountants, insurers, legal advisers and other professional advisers; and
• government bodies, regulators, law-enforcement agencies or other organisations where disclosure is required or permitted by law.

We only disclose information that is reasonably necessary for the relevant purpose.

10. International transfers

Some technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards.

11. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, warranty and regulatory requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

12. How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is restricted to people and service providers who have a legitimate need to use it.

No internet-based service can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we process.

13. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website, shopping basket, checkout, account and security functions to operate.

Other technologies may be used for analytics, functionality or marketing. Where consent is legally required, these technologies will not be activated until the appropriate consent has been obtained.

You can manage your cookie choices through the cookie controls provided on our website.

Further information about the cookies and similar technologies we use may be provided in our Cookie Policy or cookie-management system.

14. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• ask for a copy of personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information;
• ask us to restrict the way we use your information;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where we rely upon consent; and
• object to direct marketing.

These rights are not absolute and some exemptions may apply.

To exercise a data protection right, contact us at info@medihab.co.uk.

We may need to verify your identity before completing a request.

15. Complaints

If you have concerns about how we use your personal information, please contact Medihab first so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about making a complaint is available from the ICO.

16. Third-party websites

Our website may contain links to websites operated by other organisations.

Medihab is not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those organisations before providing personal information to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The latest version will be published on this page and the “Last updated” date will be changed accordingly.

18. Contact us

For questions about privacy or the use of your personal information, or to exercise any of your data protection rights, contact:

Medihab Ltd
Email: info@medihab.co.uk
Website: medihab.co.uk