VAT Relief for Eligible Customers
Value Added Tax (VAT) is a government tax applied to most goods and services sold in the UK. The standard rate is currently 20%, and it’s included in the price of most items.
However, if you are disabled or have a long-term health condition, you may be eligible for VAT relief. This means you can purchase certain products without paying VAT—a 0% rate will apply instead.
To qualify, the item must be for personal or domestic use, and you must meet the HMRC criteria for VAT exemption. If eligible, you’ll simply need to complete a short declaration during the checkout process.
If you have any questions about VAT relief or need help with your eligibility, please contact us or call us on 0330 5201057.
Who Qualifies for VAT Relief?
To qualify for VAT exemption, you must be considered disabled or have a long-term illness as defined by HMRC. You may be eligible if:
You have a physical or mental impairment that significantly affects your ability to carry out everyday activities (e.g. blindness)
You have a chronic medical condition (e.g. diabetes)
You have a terminal illness
Please note: being elderly does not automatically qualify you for VAT relief unless you meet one of the criteria above, below is a list of conditions to help you..
If you’re eligible, you’ll need to provide a written declaration confirming your condition.
For more detailed information, please visit the HMRC VAT Relief Guidance.
List of Conditions:
You’re eligible for the VAT relief if you have one of the following conditions:
| Alzheimers | Kidney disease |
| Amputee | Knee/Hip replacement |
| Angina | Lymphedema |
| Ankylosing Spondylitus | Motor Neuron Disease |
| Arthritis | Multiple Sclerosis |
| Ataxia | Muscular Dystrophy |
| Blind | Myelitis |
| Bronchiectasis | Oedema |
| Cancer | Osteoarthritis |
| Cardiovascular disease | Osteoporosis |
| Cerebellum Ataxia | Parkinson’s disease |
| Cerebral Palsy | Partially Sighted |
| Cerebral Vasculitis | Peripheral Vascular Disease |
| Chronic Arthritis | Physically disabled |
| COPD | Pneumonia |
| Deafness | Polymyositis |
| Degenerative Spine | Pulmonary Fibrosis |
| Dementia | Pulmonary Hypertension |
| Diabetes | Respiratory Failure |
| Diverticulitis | Rheumatism |
| Emphysema | Rheumatoid Arthritis |
| Epilepsy | Scoliosis |
| Fibromyalgia | Spina Bifida |
| Functional Movement Disorder | Stenosis |
| Heart disease | Stroke |
| Hypertension | Terminally ill |